FAQ

Creating an account is quick. Choose “Sign Up,” enter your details, and set a strong password you don’t reuse on other sites. Once your account is created, you’ll be able to access the lobby, claim eligible promotions, and start playing with Gold Coins (for entertainment) and Sweeps Coins (promotional currency that may be eligible for redemption after requirements are met).To keep your account secure, use a unique password and consider enabling any available security settings in your profile. If you ever suspect unauthorized access, change your password immediately and contact support.If you’re in the United States, note that availability is limited in certain states. If your location isn’t eligible, you may not be able to register or access all features.

Scratchful Casino uses two coin types:Gold Coins are for fun play and entertainment-style gameplay. They let you jump into games, test titles, and play at your own pace.Sweeps Coins are promotional coins that can be earned through offers (like signup rewards and daily login bonuses). Sweeps Coins may be eligible for redemption after meeting the playthrough requirement and any verification steps.A key point: playthrough is tracked on Sweeps Coins, not Gold Coins. This keeps things simple when you’re aiming to meet redemption eligibility.

New players can receive a Welcome Bonus of 7,500 Gold Coins plus 2.5 Sweeps Coins. There’s no bonus code required, and there’s no minimum purchase to receive it.The offer is typically applied automatically after signup and verification, so you can get into games quickly and start building momentum right away. Sweeps Coins from this promo have a 1x playthrough requirement, and all casino-style games contribute 100% toward that playthrough.Also note: this offer is generally available in the United States except Alabama, Delaware, Georgia, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, and Washington.

No - Scratchful Casino promotions generally do not require bonus codes. The Welcome Bonus, daily login rewards, and other recurring promos are typically credited automatically once you meet the basic conditions (such as signing up, logging in, or completing verification where needed).If a limited-time promo ever requires an opt-in or a special entry method (for example, a social media giveaway or referral link), the instructions will be listed in the promo details. If you’re trying to claim something and don’t see it, double-check that you’re logged into the correct account and that you’re eligible based on your location.For a deeper look at current offers, visit the Scratchful Casino bonus page once and review the promo terms before you play.

Scratchful keeps it straightforward: Sweeps Coins typically have a 1x playthrough requirement. That means you need to play through the Sweeps Coins amount one time before those Sweeps Coins are considered eligible toward redemption.Example: If you receive 2.5 Sweeps Coins from a promo, you generally need to place 2.5 Sweeps Coins worth of gameplay wagers to complete the 1x requirement.Even better, all casino-style games contribute 100% toward that 1x playthrough, so you’re not forced into specific game categories just to clear a requirement.

Scratchful Casino supports multiple payment options for purchases, including Visa, MasterCard, American Express, Apple Pay, Google Pay, Skrill, Bank Transfer, and Gift Cards. Available methods can vary depending on your location and device.If a payment fails, the most common causes are bank verification blocks, mismatched billing details, or insufficient funds. Try again with the correct billing info, use another method, or contact your bank to approve the transaction.Always make purchases only from within your logged-in account to ensure the coins are credited correctly.

Sweeps Coins are generally redeemable at a 1: 1 ratio for prizes once you meet the 1x playthrough requirement and complete verification. The minimum redemption is typically 10 Sweeps Coins.Redemptions are commonly available via ACH transfer or gift card. Timing can vary based on verification status and processing checks. If you’re planning to redeem soon, it helps to complete KYC early so there are no last-minute delays.One more important rule: Sweeps Coins may expire after 30 days of inactivity, so logging in and playing regularly helps you keep your balance active.

Verification (KYC) is a standard identity check used to protect players and keep the platform secure. It helps prevent fraud, confirms eligibility, and supports fair redemptions.You may be asked to provide: Basic personal details that match your account, Identity documentation, Proof of address or other supporting info.To avoid delays, make sure your account details are accurate from day one. If your documents are unclear or don’t match your profile info, verification can take longer.

Yes - Scratchful Casino is designed to work smoothly on mobile devices. You can typically play directly in your mobile browser without extra downloads, making it easy to jump into games from wherever you are.For the best experience: Use an up-to-date browser, keep a stable Wi-Fi or cellular connection, close background apps if your device feels slow.If a game doesn’t load properly on mobile, a quick refresh or clearing your browser cache often fixes it.

Scratchful Casino offers a wide selection of casino-style games powered by a large lineup of studios, including NetEnt, Yggdrasil, Big Time Gaming, Relax Gaming, NoLimit City, Red Tiger Gaming, Thunderkick, Playson, Habanero, Betsoft, and many more.That variety means you can switch between different styles of slots and features without feeling stuck in one kind of experience. Since new titles can rotate in and out, check the lobby often to spot fresh releases and updated favorites.

Scratchful Casino takes player security seriously, using standard protections to help safeguard accounts and personal information. You can support that security by using strong passwords, keeping your login private, and completing verification only through official account prompts.Fairness and integrity also matter - games are provided by established studios, and promotions are governed by clear terms. Keep in mind that bonus abuse can lead to restrictions or suspension, so it’s always best to play within the rules and keep one account per player.If you ever have concerns about your account security, reach out to support right away.

If you run into a loading error, missing coins, or a game that freezes, try these quick fixes first: Refresh the page and re-open the game, log out and log back in, clear browser cache/cookies, switch browsers (Chrome/Safari/Firefox) or try another device, check your internet connection.If the issue continues, contact support with details like your username, device type, browser version, and what exactly happened (including screenshots if possible). The more specific you are, the faster the team can help.

Support is available through live chat and email, and there’s also an on-site FAQ for common questions. For account-specific issues (verification, redemption status, purchase troubleshooting), email is often best so you can include details.You can reach the team at support@scratchfulcasino.com. If your issue is urgent - like login trouble or a purchase not crediting - use live chat for faster real-time help.Stay in control while you play, and take advantage of tools that help you set limits if you need them.